Refund policy

30-Day Money-Back Guarantee

We want you to actually feel the difference, so every NorthForm product comes with a 30-day money-back guarantee.

Use your product for up to 30 days after it arrives. If you're not happy with it for any reason, you can return it for a full refund of the purchase price.

Eligibility

To be eligible for a return under our guarantee:

  • Your return request must be made within 30 days of receiving your order
  • The item can be used, but it must be in good working condition with no damage beyond normal use
  • All parts and accessories must be included (such as straps, controller and charging cable)
  • You'll need your order number or proof of purchase

Original packaging isn't required, but please pack the item securely so it isn't damaged on the way back.

How to Start a Return

Email us at rahdinj84@gmail.com with your order number and the item you'd like to return. Once your return is approved, we'll email you the return address and instructions.

Please don't send items back before contacting us. Returns sent without approval can't be accepted.

Return Shipping

For change-of-mind returns, the customer pays the return shipping costs. We recommend a tracked postage service, as we can't be responsible for returns lost in transit.

If your item is faulty, damaged or incorrect, we'll cover the cost of getting it back to us.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us straight away at rahdinj84@gmail.com with your order number and a photo of the issue. We'll make it right with a replacement or refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What We Can't Accept

  • Return requests made more than 30 days after delivery
  • Items damaged through misuse, accidents, or not following the usage instructions
  • Items returned with missing parts
  • Gift cards

Exchanges

The quickest way to swap an item is to return it for a refund, then place a new order for the item you want.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether your refund has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at rahdinj84@gmail.com.

Questions

If you have any questions about returns, email us any time at rahdinj84@gmail.com.